Opportunity and danger
Digital technology is changing customer behaviour and business models at an exponential rate and creating extraordinary and unforeseen opportunities for growth and development.
But barely a month goes by without front page reports of a major security breach somewhere in the world.
Unsurprisingly, boards and senior management are becoming increasingly concerned about their digital security. A recent PwC survey reveals that 75% of CEOs now regard it as a serious threat to their business.
We understand their apprehension.
Our research reveals that over 60% of customers would stop using a company’s products or services if an attack resulted in a known breach.
Why? It’s a matter of trust.
In the digital space, your customers rely on you to protect their information and privacy. If your systems fail you, they will feel that you have failed them.
Looking at digital security through the lens of trust means you are considering the wider business context in which you operate.
You are acknowledging the needs of your customers, suppliers and other key stakeholders.
61% of customers would stop using a company’s product if there was a breach in their computer security.
How do you benefit?
A well-managed digital security program will develop confidence in every area of your business:
Confidence to take risks. Assessing how digital interaction will impact your past, present and future.
Confidence in your people. Fostering secure behaviour by designing processes and systems that bear human vulnerability in mind.
Confidence in your technology. Understanding and mitigating the risks associated with evolving technology platforms.
Confidence in your connections. Building an agile risk management framework that keeps pace with growing networks and interconnectivity.
Confidence in a crisis. Protecting your digital assets, detecting intruders and minimising exposure when compromised.
Confidence in your priorities. Recognising key, intangible assets and aligning them with your priorities.